Please read these terms and conditions carefully before using our services.
Welcome to Eternal Window Film. These Terms of Use (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these terms, then you may not access our services.
These Terms of Use constitute a legally binding agreement between you and Eternal Window Film governing your access to and use of our website and professional window film installation services. By accessing our website, submitting quote requests, or engaging with our services in any capacity, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any provision of these terms, you must discontinue use of our website and services immediately.
Our services are designed exclusively for adult customers (18 years and older) and encompass professional window film consultation, installation, and related support services throughout Kuala Lumpur and Selangor, Malaysia. All product information, performance specifications, and installation procedures are provided subject to professional assessment and may vary based on individual property conditions, environmental factors, and local building regulations. While we strive to provide accurate information, all performance claims represent typical results under optimal conditions and should be considered estimates rather than guarantees.
All content on our website, including text, images, logos, technical specifications, installation guides, and proprietary information, is protected by intellectual property rights and remains the exclusive property of Eternal Window Film. Users are granted limited access to this content for personal, non-commercial purposes only and must not reproduce, distribute, or modify any content without express written permission. As a user, you are responsible for providing accurate project information, ensuring compliance with local building codes and regulations, facilitating professional property assessments, and respecting our intellectual property rights throughout your interaction with our services.
Professional installation by our certified technicians is mandatory for all warranty coverage and performance guarantees. Self-installation or installation by third parties will void all manufacturer and service warranties, eliminate performance guarantees, and transfer all associated risks to the customer. Our professional installation service includes proper surface preparation, adherence to manufacturer specifications, quality assurance inspections, and comprehensive documentation necessary for warranty coverage and ongoing support.
Our services are provided on an "as is" basis with specific limitations on liability as detailed in the full terms below. We disclaim warranties regarding specific performance outcomes, compatibility with all building types, compliance with local regulations, and immunity from environmental factors. Our total liability for any claims is limited to the amount paid for the specific service or RM1,000, whichever is less, and excludes consequential, incidental, or punitive damages. These terms are governed by Malaysian law and subject to the jurisdiction of courts in Kuala Lumpur.
By accessing and using the Eternal Window Film website (https://www.eternalwindowfilms.com), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
You must be at least 18 years old to use our services or enter into contracts with us. If you are under 18, you may only use our website with parental consent and supervision.
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the modified terms.
All content on this website, including but not limited to text, images, logos, product descriptions, installation guides, and technical specifications, is the property of Eternal Window Film or our licensors and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our website content for personal, non-commercial purposes only. You may not copy, distribute, modify, or create derivative works without our express written permission.
By submitting content to our website (including quote requests, reviews, photos, or feedback), you grant Eternal Window Film a perpetual, royalty-free, worldwide license to use, modify, and display such content for business purposes.
We reserve the right to remove any content that violates these terms or is deemed inappropriate for our business purposes.
All product descriptions, specifications, and performance claims are provided for informational purposes and represent typical performance under ideal conditions.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Use by reference.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy. This includes information collected through quote requests, contact forms, and website analytics.
Our website may contain links to third-party websites, including manufacturer websites, supplier pages, or industry resources. These links are provided for your convenience only.
Our website and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.
Customers are responsible for ensuring installations comply with local building codes and HOA requirements. We recommend checking regulations before installation.
Preliminary measurements and quotes are estimates. Final measurements and pricing determined during professional assessment.
Performance may vary based on climate, building orientation, existing window conditions, and maintenance practices.
To the maximum extent permitted by law, Eternal Window Film shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our total liability for any claims shall not exceed the amount paid by you for the specific product or service giving rise to the claim, or RM1,000, whichever is less.
You agree to indemnify, defend, and hold harmless Eternal Window Film, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:
These Terms of Use shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.
Preferred Resolution: We encourage resolving disputes through direct communication with our customer service team.
Jurisdiction: Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.
Venue: All disputes must be brought in the appropriate courts located in Kuala Lumpur.
We reserve the right to terminate or suspend your access to our website immediately, without prior notice, for violation of these Terms of Use or for any other reason at our sole discretion.
Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive termination.
These terms constitute the entire agreement between you and Eternal Window Film regarding website use.
If any provision is found unenforceable, the remaining provisions remain in effect.
Failure to enforce any right does not constitute a waiver of that right.
We may assign these terms without notice. You may not assign your rights or obligations.
If you have questions about these Terms of Use or need clarification about our policies:
Phone: +60 12-843 0816
Business Hours: Monday-Saturday, 8AM-7PM
Service Area: KL & Selangor, Malaysia
For legal notices or formal communications:
Contact us via our website contact form
Include "Legal Notice" in your subject line
Provide detailed description of your inquiry
We will respond within 7 business days
